Refund Policy
Refund eligibility, cancellation terms, and deposit handling for Appsycamorefield Mining Review services.
Effective date: January 1, 2025
Last updated: January 1, 2025
Overview
This policy covers refunds and cancellations for assessment, benchmark, consultation, supervision, and maintenance planning services provided by Appsycamorefield Mining Review. We do not sell mining hardware — this policy does not cover equipment purchases made through third-party vendors.
Deposit and Booking
Pilot mining room assessments and on-site supervision services require a 30% deposit to confirm scheduling. Deposits are invoiced upon booking confirmation. The remaining balance is invoiced after service delivery.
Cancellation by Client
More than 14 days before scheduled date: Full deposit refund within 10 business days.
7–14 days before scheduled date: 50% deposit refund. The remaining 50% covers scheduling and preparation costs.
Less than 7 days before scheduled date: Deposit is non-refundable. You may reschedule once to a date within 60 days without additional deposit, subject to availability.
No-show: If our team arrives on-site and access is not provided, the full scheduled service fee is charged and no refund is issued.
Cancellation by Appsycamorefield
If we cancel due to staff illness, equipment failure, or circumstances beyond client control (such as facility access restrictions imposed by building management), we offer a full deposit refund or reschedule at no additional cost. Client’s choice.
Refund Eligibility After Service Delivery
Pilot room assessments: If the written report is not delivered within 10 business days of the on-site visit (excluding client-caused delays), you may request a 25% fee reduction. If the report is not delivered within 15 business days, you may request a full refund of the service fee minus the deposit if already applied to delivered work.
Hashrate benchmarks: If testing cannot be completed due to equipment malfunction not caused by our handling, we refund the benchmark fee minus costs of consumed testing time (typically one day of scheduled testing). If equipment is damaged by our handling, we cover repair or replacement per our service agreement.
Consultation sessions: Consultation fees are non-refundable after the session is delivered. If you cancel more than 48 hours before a scheduled video or office session, the full fee is refunded.
Installation supervision: Same cancellation terms as on-site assessments. Partial refunds are not issued for shortened supervision days initiated by the client.
Maintenance planning: If the written plan is not delivered within 10 business days of receiving your equipment inventory, you may request a full refund.
Non-Refundable Items
- Travel surcharges for completed trips to client facilities
- Expedited report delivery surcharges when the expedited report was delivered on time
- Third-party costs incurred on your behalf (thermography equipment rental at client request, etc.)
- Services where work has been substantially completed and report drafts have been shared
Refund Process
- Email info@appsycamorefield.click with your booking reference, service date, and refund reason.
- We acknowledge within 2 business days.
- Approved refunds are processed within 10 business days to the original payment method.
- Bank transfer refunds to Korean accounts typically arrive within 3–5 additional business days.
Rescheduling
One free reschedule is permitted for cancellations made more than 7 days before the original date. Additional reschedules may incur a ₩50,000 administrative fee.
Disputes
If you disagree with a refund decision, contact us within 14 days of our response. We will review with a second team member not involved in the original decision. Unresolved disputes are handled under the governing law provisions in our Terms of Service.
Contact
Refund requests: info@appsycamorefield.click Phone: +82 31 0000 4263 Office 10, 29 Test-ro, Yeongtong-gu, Suwon 00000, South Korea